SHIPPING POLICY
Jity of Coy LLP ("we" and "us") is the operator of jityofcoy.in. By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
DELIVERY TERMS
TRANSIT TIME DOMESTICALLY
In general, domestic shipments are in transit within 3 - 5 business days
CHANGE OF DELIVERY ADDRESS
Orders placed before 12:00 AM will be dispatched within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we can change the address at any time before the order has been dispatched.
P.O. BOX SHIPPING
Jity of Coy LLP will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations
ITEMS OUT OF STOCK
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us at connect@jityofcoy.in so that we can investigate.
TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at connect@jityofcoy.in with next steps.
DUTIES & TAXES
SALES TAX
Sales tax has already been applied to the price of the goods as displayed on the website.
IMPORT DUTIES & TAXES
Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by customer upon arrival in destination country.
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
INSURANCE
Parcels are insured for loss and damage up to the value as stated by the courier.
PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
PROCESS FOR PARCEL LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
CUSTOMER SERVICE
For all customer service enquiries, please email us at connect@jityofcoy.in